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Frequently asked questions
How do I know the technician came?
On arrival and departure, they scan your home’s NFC tag with their phone. You receive the server time and the photos.
What if the technician does not scan the tag?
Then the visit is not proven: it is flagged for review and your provider checks it.
What happens if I sell the house?
With Ultra, the annual file gathers services, documents and reports: it shows your home has been well looked after.
Who settles a disagreement?
Prooba provides the time and photos of every visit. The disagreement is settled between you and your provider.
What if my provider fails? (Ultra)
Prooba looks for a replacement within 48 hours among verified providers in your area.
How much does Prooba cost?
The company offer is on quotation, based on the number of homes and technicians.
Do my technicians see my prices?
No. Technicians never see prices, invoices or another technician’s data.
What if a technician misses a proof?
The visit is still recorded and flagged for review. You decide.
Am I still my clients’ contact?
Yes. Your clients talk to you, never directly to your technicians.
What is an NFC tag?
A small tag placed at the home. You hold your phone to it to record arrival and departure.
What if the tag does not respond?
You are never blocked: the visit is recorded and flagged for review.
I am not comfortable with phones.
The app is simple: scan, photo, done.
Is it expensive?
Básico is free for you: your provider offers it. Premium costs RD$ 900 a month and Ultra RD$ 2,400.
How does direct payment work?
You pay your subscription directly to Prooba, outside the App Store, with a discount. We tell you how to pay on WhatsApp.
Can I pay in the app?
Yes, at the store price.
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